Privacy Policy 11winrm

1. Introduction

This Privacy Policy is published by 11winrm ("we", "platform") and applies to all users who access or use our services on the website https://11winrm.org. By registering an account or using any part of our platform, you agree to the collection and use of your personal information as described in this policy.

11winrm operates under international licensing and is committed to ensuring the privacy of every player is protected at all times. This policy explains the types of data we collect, why we need it, how we protect it, and your rights as the owner of that data.

2. Information We Collect

We collect various types of information to ensure the platform functions properly and that you can enjoy a secure gaming experience. The information collected includes:

• Identity information: full name, date of birth, gender, identification card number (MyKad) or passport number
• Contact information: email address, mobile phone number, residential address
• Financial information: e-wallet account details (Touch 'n Go eWallet, DuitNow, Boost, ShopeePay), FPX bank information, and deposit and withdrawal transaction details
• Technical information: IP address, device type, browser version, operating system, and activity log data
• Behavioural information: game history, betting records, and your game preferences on the 11winrm platform
• Verification information: supporting documents required for the Know Your Customer (KYC) process

3. How We Use Your Information

Personal information collected is used by 11winrm for legitimate and necessary purposes only. Your data is used as follows:

• Processing account registration and verifying your identity in line with KYC requirements
• Processing deposits and withdrawals via supported payment methods, including cryptocurrencies such as USDT, BTC and ETH
• Providing customer support via live chat and email when you contact us
• Sending account information, security notifications, and important platform updates
• Meeting legal obligations and international licensing compliance
• Preventing fraud, money laundering, and unlawful activity
• Analysing usage patterns for internal service improvement purposes

4. Sharing Information with Third Parties

11winrm does not sell or disclose players' personal information to third parties for their own marketing purposes. However, there are certain situations where we need to share your data with trusted parties:

• Payment processors and financial service providers that handle your transactions
• Technology service providers that support our platform operations, subject to strict confidentiality agreements
• Regulatory authorities or law enforcement agencies when lawfully required
• Companies within the same group for operational and technical support purposes

Every third party that receives your data is required to protect it in accordance with the security standards we set.

5. Data Security Measures

The security of your personal information is a top priority for 11winrm. We use multiple layers of technical and organisational protection to ensure your data remains secure at all times:

• Data encryption using SSL/TLS protocols during information transmission
• Passwords are stored in hashed form and cannot be read back
• Internal access to player data is restricted based on a need-to-know principle
• Continuous monitoring for suspicious activity and unauthorised access attempts
• Regular security reviews by our technical team

To protect your account, we recommend that you do not share your password with anyone, including the 11winrm support team, who will never ask for your password through any communication channel.

6. Data Retention Period

11winrm retains your personal information for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain data for a period set by the relevant legal and international licensing requirements.

Financial records and KYC information are kept longer than regular activity data due to legal compliance requirements related to anti-money laundering. Once the retention period ends, your data will be securely deleted from our systems.

7. Your Rights as a Player

As a registered 11winrm player, you have the following rights regarding your personal information:

• The right to access a copy of the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of data under certain circumstances permitted by law
• The right to object to the processing of your data for direct marketing purposes
• The right to restrict how we use your data in certain circumstances

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable time.

8. Cookies and Tracking Technologies

The 11winrm website uses cookies and similar tracking technologies to improve the user experience and ensure platform functions run smoothly. The types of cookies we use include:

• Session cookies required for login authentication and account security
• Preference cookies that store your language settings and display preferences
• Analytics cookies that help us understand how players use the platform

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the 11winrm platform.

9. Amendments to the Privacy Policy

11winrm reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to players via their registered email or a notification on the platform.

Continued use of the 11winrm platform after any policy amendment means you accept and agree to the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way 11winrm handles your personal information, please contact us via:

• 24/7 live chat available directly on the 11winrm platform in Malay and English
• Support email: [email protected]

Our support team will make every effort to respond to any privacy-related queries promptly and transparently.